Order Protection protects your order against loss, damage, theft and more. In a few clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Order Protection is toggled on at checkout. Order Protection will be available to add once you reach your cart. Once added, it will appear at checkout before you place your order. If you’ve purchased Order Protection and need to make a claim, head here or click the "File a Claim" button on your order confirmation page. Order Protection covers lost, damaged, stolen, wrong/missing items and orders that are returned to sender. Order Protection aims to respond within 2 hours. Most customers get a resolution even quicker than that! If your package hasn't had an updated tracking scan in 7+ days, it’s considered lost in transit, and you can make a claim. For international shipments, you can submit your claim after 14+ days. Make a claim as normal here. If your order is high value, you may be asked to provide proof of a filed police report. You’ll be asked to provide a photo of the wrong item to confirm the claim. You have 30 – 45 days to submit a claim, depending on the claim type. This is from the date you placed your order.